Frequently Asked Questions
Everything you need to know about working with us
A: We are a direct manufacturer with 27 years of experience, located in Yongkang, Zhejiang. We have independent R&D teams, production workshops and complete quality inspection systems. Factory video calls and on-site visits are warmly welcomed.
A: Our 40,000 ㎡ production base is equipped with 4 fully automatic production lines, with a monthly output of 30,000 units to guarantee on-time delivery for bulk orders.
A: Yes. We have passed on-site ISO certification. Please contact our sales team to obtain the latest audit documents.
A: Custom services are available. We provide one-stop solutions covering logo silk printing, personalized packaging and product structure modification. Please offer design files in AI or PDF format.
A: The MOQ for standard products is 1,000 units. For new clients, small trial orders are acceptable to support local market testing.
A: In-stock samples can be delivered within 2 days; customized samples take around 15 days. Sample fees will be fully refunded once bulk order requirements are met.
A: Our products comply with global mainstream standards. We hold certificates such as ISO9001 to ensure smooth customs clearance for overseas markets.
A: We implement a strict 4-step quality inspection process: incoming raw material inspection, in-process random inspection, full inspection before packaging, and final random sampling before shipment.
A: Alibaba Trade Assurance is highly recommended. We also support T/T and Western Union. The standard term is 30% deposit in advance and 70% balance against the copy of bill of lading.
A: Generally, production takes 15 to 30 days after deposit confirmation and sample approval, subject to order quantity and production schedule.
Still Have Questions?
Our team is ready to help. Get in touch and we'll respond within 24 hours.
Contact Us